Customer Care Representative, CA

We are looking for a Customer Care Representative to our Customer Care Team in Foster City, California.

Do you have a passion for service? Are you an outgoing and customer-focused person with ambitions? Then we are waiting for you to join our winning team! 

IAR Systems is the world-leading vendor of embedded development tools that provides superior technology and services, enabling our customers to create the products of today and the innovations of tomorrow. We have a +30 years long history in the embedded space. Thanks to this, we host a deep knowledge and long-term experience of embedded development and our market. As a market leader, we always strive to be the preferred choice for the most talented and competent employees and managers in the industry. At IAR Systems we believe in utilizing individual strengths to encourage growth by personal development. We enable innovation by connecting technologies and people, the future of limitless possibilities.

This is an exciting opportunity for the right person to join a rapidly growing company that is today financially very strong as a result of market leading products and services, having an existing large and loyal customer base and excellent partnerships within the embedded systems community.  At IAR Systems we work with customers from all over the world. As a Customer Care Representative in our office in Foster City you will work tightly with the local team and with the team based in Sweden, Japan and Korea. For us teamwork is essential to achieve the highest level of success.

Job definition

You will combine efforts to provide outstanding service and at the same time be eager to exceed expectations related to order processing and data administration. We are doing everything we can to make sure that our customers receive a comprehensive and professional treatment.

  • Respond to internal and external requests and questions for external customers, sales team, management, and/or internal operational functions, over the phone or via email.
  • Process incoming orders and shippments from our Sales organization.
  • Managing data entry into the Financial and Sales systems to assure accuracy when processing orders.
  • Work directly with our internal warehouse to assure purchased product is delivered properly and promptly.
  • Assist with routing questions from external customers to the appropriate sales/support functions depending on their request.
  • Properly handle escalation of technical issues to the Support organization. Handling proper handoff of the customers case, and introduction of the support engineer to the customer.
  • Manage customer requests regarding our customer portal.
  • Execute follow up contact with orders that have been shipped to our customers.
  • Assist Sales organization with guidance on opportunity handling and product code information to assure we deliver the proper product to the customer.
  • Keep records of customer interactions, process customer accounts and file documents.

Profile

We are looking for a service-oriented and outgoing team-player. You are able to prioritize workload on a daily basis and you are eager to learn and master new applications needed to complete tasks. You likes a fast pace environment and are driven to work with improving processes to support efficiency. Furthermore, you are naturally curious and have a proven track record in problem solving/ likes understanding how to solve problems.

  • Experience from order processing, domestic and internal shipping and data administration.
  • Experience from working with service and/ or experience of dealing with customers.
  • Good written and verbal communication skills, fluent in English.
  • Experienced user of all Office products and email, in addition to key principles of CRM system.
  • Salesforce experience is a plus.

To be successful in the role we believe you have a strong passion for service and have amazing follow-up skills. You are focused on details and carrying out best practice policies. We put great emphasis on personal qualifications.

If you are who we’re looking for, there is great opportunity for personal development and expanded responsibility. IAR Systems is an Equal Opportunity Employer with a commitment to success and diversity. We encourage all qualified individuals to apply! Interested? We look forward to receiving your application and the opportunity to discuss with you!

Apply by email to: hr.us@iar.com

 

© IAR Systems 1995-2017 - All rights reserved.