Customer Care Representative, Uppsala

Customer Care EMEA Representative to IAR Systems in Uppsala

Are you passionate about service and administration? Are you a detail-oriented problem solver with great organizing skills? We are a group of driven and hard-working individuals and if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

As a Customer Care Representative you will be an integral part of our mission, working directly with what we hold most dearly: Our customers. You will enjoy considerable responsibilities from day one, gaining access to and experiences from a growing, dynamic company. We are a small team and you will be working individually as well as with the team. You will play an important role in upholding a great customer service experience, manage the customers’ journey post sale and act as a hub for questions from the entire organization. As you will interact with customers and colleagues from all over the globe you need to be a people person with a natural commitment to helping others. You will report to the Customer Care Manager for EMEA.

What is Customer Care at IAR Systems and what will you be doing?

The Customer Care Representative is an active member of the Global Customer Care team which is focusing on servicing and supporting our customers as well as our colleagues with any requests they may have.

The Customer Care team is committed to:

  • Provide licensing, installation and activation support for customers
  • Troubleshoot licensing error messages and provide solutions for customers
  • Respond to internal and external requests and questions over the phone or via email
  • Process incoming orders and shipments from our Sales organization
  • Assure purchased product is delivered properly and promptly, ensuring that appropriate documentation and information is included.

Each team member aims to always provide a great customer service experience, treating each customer as a unique individual who is important to us.

To succeed in this role, we believe you identify with the following characteristic’s

  • You are service-minded, detail-oriented, meticulous, highly organized problem-solver preferably with a keen technical interest or knowledge
  • You have a desire to serve regardless of the recipient – a customer or your colleague
  • You identify yourself as un-prestigious, hardworking and itching to be a part of a high performing team regardless of the task at hand, one day you are solving a technical issue and the next you clean our warehouse
  • You have the ability to perform at a high level, in order to support high volume of inbound tasks
  • You are a go getter who will proactively assist in building processes and procedures.

Since we are operating in a worldwide market, you need to have good communicative skills and advanced English, both verbal and written. A solid experience in working with Microsoft Office and CRM systems is required.

It is a bonus but not a requirement if you also have knowledge in key areas of international B2B customer service including experience in export shipments and order handling, preferably from an administrative/logistic role, and you value and understand long-term customer relationships.

Overall you need to be a customer-focused professional with the desire to take IAR Systems Customer Care team to the next level together with the team!

What are we offering?

You will get to be part of a multi-cultural and global business in a fast growing industry, an organization where every coworker’s individual role is very important in the big picture. We are welcoming, open to new ideas, and take pride in our achievements. We work together as colleagues, both in our headquarters in Uppsala and in our other offices around the world. We are problem-solvers and take on new challenges with excitement and energy. This is why we will place great emphasis on your personal qualities and their alignment with our values. We offer a great potential to influence what direction your internal career will take, and how we will together expand and develop your role.

Interviews will be held continuously, so submit your CV and a personal letter explaining why you are fit for this position today!

Last day for applications: 23rd of August 2020.

Looking forward to speaking with you! If you have any questions about this position, please contact Miryam Mussie

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