Sales CRM Administrator, Uppsala

We are looking for a Sales CRM Administrator to our office in Uppsala!

Do you want to work in a successful, multi-cultural company with employees and customers all over the world – characterized by creativity and ambition, yet with a familiar, warm atmosphere?

IAR Systems strives to continuously provide a dynamic work place and to offer a creative environment with a strong team spirit and a great culture. We support you to grow professionally and as an individual. In return we expect the members of our team to be proactive, professional, curious and knowledge sharing – always with a focus on customer needs.

Job description

As a Sales CRM Administrator at IAR Systems in Uppsala, you will be part of a dynamic team characterized by creativity and entrepreneurship. The role includes working with management (administration and programing) of our sales support system, Salesforce.

Tasks will include:

Sales & marketing support, system adoption and user satisfaction

  • Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
  • Assist sales operations with implementing new processes in salesforce.com to help monitor activities, trends, sales and leads.
  • Develop process documentation and maintenance.
  • Monitor and improve data quality.
  • Ensure data integrity (eg. Merging records, removing unnecessary fields, managing and maintaining workflows)
  • Map salesforce.com hierarchy, territories, and record ownership in response to personnel changes.
  • Monitor usage and mentor users/groups needing assistance.


Report and dashboard creation and maintenance

  • Create and maintain dashboards.
  • Build and manage report folders for reps to improve sales efficiency.
  • Develop complex, macro driven reports to summarize system information for Senior Management.
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
  • Provide sales, marketing and financial data that is interpreted and presentable.


Manage changes to the system

  • Manage planned system changes without interruption to the user.
  • Communicate system changes to stakeholders in advance so they understand the change and how to use it prior to implementation.
  • Manage the change control process and “Change Management” Committee if appropriate.
  • Manage assigned processes that impact / relate to Salesforce.com.
  • Manage new releases of SFDC and efficiently roll out new features.
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
  • Handle on-going customization/ alteration of Salesforce.com.
  • Grant/ remove and maintain user licenses.
  • Design, Create and maintain user roles, profiles and hierarchies.
  • Provide support functions as needed.

The ideal candidate will possess the following qualifications:

You have a solid background in the field, either a University Degree in Information Systems/Computer Science, or at least 2 years of experience in software applications. Experience of working hands on with Java, Salesforce, Apex and SQL either in school or professionally is a big plus. We require very good Swedish and English skills, both written and spoken.

To thrive and succeed in this role you are curious, creative and driven. You are also service minded and a good team player with strong communication skills who value strong relationships. We are convinced that you are a person who likes team work, and also has the ability to work well independently. You like problem solving, you always strive to find the best solution to the challenge at hand and you have a structured approach. Great emphasis will be placed on your personal qualities.

Are you the one we are looking for?

We encourage all qualified individuals to apply and look forward to receiving your application! Apply with an application in English.

Apply now

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