Support Team Leader, Foster City or Marlborough

We are looking for a Team Leader for our US Technical Support team

IAR Systems supply future-proof software tools and services for embedded development, enabling companies worldwide to create the products of today and the innovations of tomorrow. Since the start in Uppsala in 1983, our solutions have ensured quality, reliability and efficiency in the development of over one million embedded applications worldwide.

If you have a track record in leading others as well as in technical problem solving, and the expertise and passion to focus your energy on engineering and to build relationships we would like to hear from you! We are looking for a person to lead our Technical Support team. You should be talented in both leading others, as well as in performing excellent customer service and support.

This is an exciting opportunity for the right person to join a highly successful company that is financially very strong as a result of market-leading products and services, having a large and loyal customer base and excellent partnerships within the embedded systems community.

The US Support Team Leader will be in charge of our Technical Support team in the US. Our US Technical Support team is located at three different offices in the following cities; Foster City (CA), Marlborough (MA) and Dallas (TX). You can choose to be located in either Foster City or in Marlborough. As US Support Team Leader, you will not only lead the Support team, but also yourself be part of handling the Support flow; assisting customers over the telephone, via email and over video web conference. The Technical Support team will support the sales team in their efforts to grow the customer base by providing excellent support services and ensuring unrivaled customer satisfaction.


Job definition US Support Team Leader

  • Report to, and coordinate with, our Global Support Manager located at the headquarters in Sweden
  • Lead and coordinate the efforts of the US Technical Support team
  • Implement efficient support processes
  • Support IAR Systems’ products and services in the US.
  • Consistently monitor and work closely with customers including the possibility of customer visits
  • Work with customer cases in C and C++ and reproduce customers' environment on a variety of major silicon vendor evaluations boards
  • Have a strong technical understanding of IAR Systems’ products to aid customers in their use and resolve issues
  • Make sure that the global support system is kept with up-to-date and accurate information, according to company processes and policies.
  • Be a team member within the company’s US activities with emphasis on customer satisfaction and quality in operation, while always presenting a professional image
  • Provide feedback on products to Product Management as needed.

Profile

  • Documented experience from leading others
  • Hold an education level of BS or equivalent in CS or EE
  • Strong (3-5+ years) experience within embedded industries
  • Strong problem solving skills
  • Strong written and verbal communications skills
  • Technical knowledge of key products (Compilers, Debuggers, RTOS’s etc)
  • Business-minded with a sense of business intelligence
  • Experienced user of all Office products and email, in addition to key principles of CRM systems
  • Travel requirement is mainly to visit the other IAR Systems’ offices in the US on a regularly basis (a few times per year). Initially, travel needs may be greater for training purposes.

Process

The intention is to find qualified candidates and meet with them for interviews as soon as possible in the Foster City (CA) office or the Marlborough (MA) office.

If you are who we’re looking for, there is great opportunity for personal development and expanded responsibility. IAR Systems is an Equal Opportunity Employer with a commitment to success and diversity. We encourage all qualified individuals to apply! Interested? We look forward to receiving your application and the opportunity to discuss with you!

Apply by email to hr.us@iar.com. Please subject the email “US Support Team Leader”, thank you!

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