Technical Support Engineer, Uppsala

Technical Support Engineer to our office in Uppsala!

Would you like to work for the world-leading vendor of embedded development tools that provides superior technology and services, enabling our customers to create the products of today and the innovations of tomorrow?

At IAR Systems, we have a +30 years long history in the embedded space. We supply the tools and services that make embedded systems development fast, efficient and reliable. This enables our customers worldwide to deliver better products to their markets faster.

Is it rewarding for you to help and educate customers? Do you like to dig into the technical details and work with problem solving? If you also have experience in developing embedded systems, then we are waiting for you to join our team.

Key responsibilities

You will be part of a global organization and the Technical Support Team in Uppsala. Technical Support is an important link between IAR Systems and our customers. We are doing everything we can to make sure that our customers receive professional treatment when they use our development tools and services.

The role is comprised by different focus areas. Most of the time is spent on two areas, customer communication and problem solving. If Technical Support can’t solve the reported issue we will use our interface towards our developers to receive more information to work with.

  • Support of IAR Systems’ products and services, see IAR.com
  • Monitor support requests from IAR Systems’ customers to help them bring issues to a resolution
  • Maintain IAR Systems’ global support system with up-to-date and accurate information, according to company process and policies, and monitor the project execution as assigned while always presenting a professional image
  • Be a team player and participate in support activities while keeping a keen focus on customer satisfaction and quality of support.

Your profile

To be successful in the role we believe you are passionate about embedded systems and you have strong communication skills. You are a team player, yet self-driven in your work. Having a problem solving approach and to be curious about new fields will be considerable assets for you. You are proactive and service-minded in your work and delivering superior customer value is a top priority for you.

Your background

  • It helps with a University engineering degree and/or qualification of BS/MS or equivalent in CS or EE with a concentration on embedded systems
  • Technical knowledge of key products (Compilers, Debuggers, RTOS’s) and embedded industry trends
  • Experience in C/C++ and development/debugging  of embedded firmware
  • Experience with in-circuit emulators
  • Business-minded with a sense of business intelligence
  • Experienced user of all Microsoft Office products and email, in addition to key principles of CRM systems would be an advantage
  • Experience with HW Engineering and Eclipse would be an advantage as well as experience with Arm microcontrollers.

You have the ability to communicate fluently in both Swedish and English.

If you are who we’re looking for, there is great opportunity for personal development and expanded responsibility.

This is an exciting position where you have the opportunity to be part of a company in a fantastic growth mode. With us you will be working at the forefront of embeddedtechnology, increasing your knowledge in a variety of areas and exchange ideas with the best professionals in the industry. With us, you will impact the success of our business and our customers’ businesses and really make a difference.

If you have questions about this position, please contact Fredrik Olsson, Global Support Manager: fredrik.olsson@iar.com

Please apply to: job@iar.com

 

About IAR Systems

IAR Systems is a truly global company at the top of our industry, providing world-leading software for building embedded applications for over 30 years. Our software is used by many of the world’s largest corporations, as well as thousands of small and medium-sized companies. Our customers use our software to program processors in embedded systems. With our technology, our customers create the products of today and the innovations of tomorrow. We are in a unique market position thanks to our leading technology.

We are headquartered in central Uppsala, Sweden, but due to our international reach, over 95% of sales are attributable to markets outside the Nordic region. Most product development takes place in Uppsala, but also to a certain extent in the USA. We are listed on NASDAQ Stockholm.

We are a knowledge-intensive and value driven company, operating in a fast-paced, technology driven environment. We are a dedicated team of more than 200 employees world-wide; all proudly working together to provide the most competitive customer solutions.

We have an existing large and loyal customer base and excellent partnerships within the embedded systems community.

 

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