Global Technical Support Engineer

Do you have experience in C/C++ and within embedded systems, maybe as a developer or from school? Would you like to work for the world-leading vendor of embedded development tools that provides superior technology and services, enabling our customers to create the products of today and the innovations of tomorrow?

Location: Uppsala, Sweden

About us

IAR Systems is a knowledge-intensive and value-driven truly global company at the top of their industry. They have been providing world-leading software for building embedded applications for more than 35 years, and today over 150,000 developers are using their software. They supply the tools and services that make embedded systems development fast, efficient, and reliable, enabling their customers worldwide to deliver better products to their markets faster.

IAR Systems has 215 employees in 14 offices on three continents. Their headquarter is located in Uppsala, Sweden with sales and support offices all over the world.

They are now looking to extend their product management team and are looking for you how wants to be responsible for one of IAR’s profile IAR Embedded Workbench products, the world-leading software development tools with C/C++ cross-compilers and debuggers for 8-, 16-, 32-, and 64-bit microcontrollers in embedded systems.

Tasks and responsibilities

As a Technical Support Engineer your main task is to manage global customers and queries related to support of IAR Systems products and services. You will be part of a global organization consisting of 23 employees divided into three regions, globally. You’ll belong to the Technical Support Team in Uppsala where you also give support to the two other regions when facing problems, they can’t solve. Furthermore, you will be an important link between IAR and their customers. If needed and if you or the support team can’t solve the issue, you’ll be in contact with the development team to receive more information to work with.

  • Monitor support requests from IAR Systems’ customers to help them bring issues to a resolution.
  • Maintain IAR Systems global support system with up-to-date and accurate information, according to company process and policies, and monitor the project execution as assigned while always presenting a professional image.

Education, experience and personal characteristics

For this position you should be able to demonstrate good understanding of C/C++ and embedded systems, either from university, professional or non-professional experience:

  • Experience in C/C++ and development/debugging of embedded firmware
  • Technical knowledge of key products (Compilers, Debuggers, RTOS’s) and embedded industry trends
  • Experience with in-circuit emulators
  • Fluent in English, written and oral

Merit:

  • University degree within embedded systems, computer science or electrical engineering

To be successful in the role we believe you are passionate about embedded systems and you have strong communication skills. You are a team player, yet self-driven in your work. Having a problem-solving approach and to be curious about new fields will be considerable assets for you. You are proactive and service-minded in your work and delivering superior customer value is a top priority for you. Finally, you are business-minded with a sense of business intelligence.

About the job

This service is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by IAR Systems AB.

Other information

Start: Upon agreement

Location: Uppsala

Salary: Upon agreement

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About Bravura

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