Global Technical Support Manager
Passionate about embedded systems, complex problem-solving and want the opportunity to lead a crucial part of IAR's ecosystem of products and services?
Location: Uppsala/Hyrbrid Remote
The Technical Support team is part of our Customer Success organization which means that this manager role will also be the lead in developing, implementing, and continuously improving processes for the technical support team as well as for our customers.
Who are we looking for?
We believe you drive value to customers and their team members by creating and sharing related knowledge to support their business. You need to be a services expert focused on building internal/external relationships while delivering exceptional results and demonstrating an approach of continuous improvement across all areas of the work. Decision-making is done with an analysis of all business impacts/other departments, and you collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs.
To succeed in the role, we see that you have
- Experience in C/C++ and development/debugging of embedded firmware either from university, professional or non-professional experience.
- Technical knowledge of key products (Compilers, Debuggers, RTOS's) and embedded industry trends
- Experience with HW and in-circuit emulators is a plus
- Fluency in English, written and spoken
- Previous Technical Support experience
We see it as a plus if you have
- University degree in embedded systems, computer science, or electrical engineering
- Previous manager experience
Start: Upon agreement
Location: Uppsala, Hybrid Remote
Salary: Upon agreement
Who are we?
IAR Systems is a truly global company at the top of our industry, providing world-leading software for building embedded applications for more than 35 years. We supply the tools and services that make embedded systems development fast, efficient and reliable, enabling our customers worldwide to deliver better products to their markets faster. Working with us, you will be part of a dedicated team of more than 200 employees worldwide, all proudly working together to provide the most competitive customer solutions. I.A.R. Systems Group AB is listed on NASDAQ OMX Stockholm.
With us, you will be working at the forefront of embedded technology, increasing your knowledge in various areas, and exchanging ideas with the best professionals in the industry!