Customer Care Representative

We are looking for a Rockstar to join our Customer Care team!

Location: Foster City, California

About the role

We are looking for a service minded, ambitious and focused team player to join our Customer Care department. The Customer Care Representative is an active member of our global customer care team that focuses on servicing and supporting all customers. Each team member aims to provide customers with helpful, informative, and positive experiences by treating each customer as a unique individual who is important to us. We find value in helping others be their best by providing them with the right tools to success. We hope that the level of service that we aspire to always provide our customers and colleagues is something that is felt through the organization and that make an impact in the form of how we interact with each other.

Who are we looking for? 

  • Professional phone etiquette; courtesy, patience, and professionalism.
  • Creative and passionate for excellent customer service.
  • Active contributor who works great in team settings and can apply critical thinking.
  • Excellent communication skills written and verbal.
  • Strong problem solving with attention to detail.
  • Self-motivated and takes initiative.
  • Maintain a regular and reliable schedule, including the daily schedule assigned.
  • Organized and able to complete tasks within a defined work schedule.
  • Demonstrates ownership to resolve challenging cases and escalating when necessary.
  • Ability to determine customers’ needs and provide appropriate solutions.
  • Creative and passionate for excellent customer service.

Requirements

  • 3+ years of experience as a customer service role in fast-paced environment.
  • Ability to work overtime as required by company; Month end closing and special events.
  • Knowledge of Salesforce or other Customer Success tools

Main tasks

  • Delivering and providing a positive customer experience.
  • Service focused, share your ideas with the team and collaborate. We all grow together.
  • Nurture internal and external relationships with our customers, sales teams, management, and/or internal operational functions, over the phone or via email.
  • Order processing, invoicing, and preparing shipments for all incoming orders.
  • Inventory control and maintaining a well-organized internal warehouse.
  • Receive and enter all customer product returns (RMA).
  • Collaborate with internal teams and Account Managers.
  • Answer general, company-related questions from incoming callers.

Who are we? 

Being apart of the IAR Systems team you will get to be part of a multi-cultural and global business in a fast-growing industry. We are welcoming, open to new ideas, and take pride in our achievements. We work together as a team, in each specific office as well as globally. We are problem-solvers and take on new challenges with excitement and energy. This is why we will place great emphasis on your personal qualities and their alignment with our values.

Interested in this position?

We recommend that you submit your application immediately as we make a continuous selection. Please specify "Customer Care Representative" in subject line. Thanks for applying!

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