Installing or updating IAR software fails

Technical Note 32980

Targets:
All

Component:
General

Updated:
1/28/2013 9:07 AM

Introduction

The installation or update of an IAR software product fails. The message may say something similar to:

Error (-5006 : 0x800700002) has occured while running the setup.

Possible explanation

The most common reason for failure is that the Antivirus program interferes with InstallShield and prevents the IAR software to work correctly, thus the installation fails.

Other problem - fetching software archives can fail

In this case the Antivirus program interferes and deletes parts of the archive fetched, which later will cause the installation to fail.

Solution

Disable your Antivirus program for a limited time, and install/update the IAR software. (Remember to re-enable your Antivirus program when the installation is done.)

 

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