Troubleshooting dongles

Technical Note 44489

Targets:
All

Component:
Licensing

Updated:
9/21/2015 11:22 AM

Introduction

This Technical Note gives suggestions to solve situations when the computer does not find the dongle.

Discussion

Make sure that the dongle matches the license is connected.

Updating the dongle driver

Sometimes installing the latest version of the dongle driver solves the problem.

Download the driver via this link: Dongle Driver.

If your computer does not have a parallel port you should only install the USB driver. The document Pictures.pdf shows how to perform a custom installation for only the USB port, only the parallel port, or for both.

Note: To install the driver you must have Administrative rights.

Note: You might need to restart the computer.

Other methods that can help:

  • Try a different USB port
  • Remove USB hubs and similar between the dongle and computer.

Conclusion

This Tech Note cover the most common dongle problem.

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