Troubleshooting dongle

Technical Note 44489

Targets:
All

Component:
Licensing

Updated:
8/25/2014 8:28 AM

Introduction

This Technical Note gives suggestions on situations when the dongle is seen as the probable reason for the issue.

Correct dongle?

Make sure that you have the dongle that belongs to the license connected.

Update dongle driver

Action for USB dongle

  • Visit SafeNet through this link: Dongle Driver.
  • Download and start the "Sentinel Protection Installer". The component you need for the USB dongle is the "USB System Driver".
  • Choose "Custom" installation and deselect all components except the "USB System Driver". (Pictures.pdf shows what the installer looks like at the steps where you need to change from default suggestion.)

Note: You might have to restart your computer after the installation.

Action for Parallel Port dongle

  • Visit SafeNet through the link (Dongle Driver) to the lower right.
  • Download and start the "Sentinel Protection Installer". The component you need for the Parallel Port dongle is the "Parallel Driver".
  • Choose "Custom" installation and deselect all components except the "Parallel Driver". (The "Pictures" on the link to the upper right shows how the installer looks like at the steps where you need to change from default suggestion.)

Note: You might have to restart your computer after the installation.

Frequently asked questions

Which versions uses 'License Management System 2'  (LMS2)?

See below.

Which versions do not use LMS2?

One product and older versions uses License Management System 1 (LMS1) (or the green dongle). See below.

What to do if both Parallel Port and USB dongles are used ?

Install both the "USB System Driver" and the "Parallel Driver". They can coexist on the same computer.

Applies to

This Technical Note applies to dongle locked licenses, for versions that uses LMS2.
These versions (and newer) of IAR Embedded Workbench and visualSTATE uses LMS2.

Product Version Product Version Product Version Product Version
8051 8.11 V850 3.81 RL78 1.20 RX 2.40
430 5.51 R32C 1.40 78K 4.80 ARM 6.50
AVR 6.20 STM8 1.40 RH850 1.10 CR16C 3.20
M16C 3.60 AVR32 4.20 SH 2.30 visualSTATE 7.2
HCS12 4.10            

Does not apply to

IAR Embedded Workbench for MAXQ uses the legacy License Management System, LMS1.


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