Request for Technical Assistance

Request for Technical Assistance

This form can be used to submit a question to our technical support staff. Be sure to first check our Tech Notes, Resources and FAQs!

The product version can be found in the Embedded Workbench Help menu under About / Product Info.

Not a valid license

If you do not know your license number, you can find it in your License Manager from the product list by double-clicking the line that starts with standalone or network.

If you do not have a license number, please contact our sales team at

If you do not have a VLP contract, leave this field blank.

A VLP contract, or Volume License Program entitles users to, among other things, priority technical support. The program is explained in detail at

Allowed file formats are: zip, zipx, docx, txt, xml, config, xlsx, pptx, jpg, jpeg, png, pdf. Max file size: 10MB.

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