IAR Diagnostic tool
Technical Note 76623
Arkitekturer:
All
Komponent:
lms
Uppdaterad:
2016-11-25 13:59
Introduction
The toolwill only look up information relevant to troubleshooting installation and license management problems.
- It will not collect any other information from the PC in question.
- It will write the result to a
.txt
file which is in human readable form. - Thus you can study the contents before sending the information to IAR Systems.
Discussion
Download
- Download the tool from this link: IAR License Diagnostic tool.zip.
- Unzip the archive. (The
licdiag.exe
file is unpacked.)
Run the "licdiag.exe
" tool
- Run the
licdiag.exe
tool from the command line. - It will create a file named
IAR_diagnostics.txt
in the folder wherelicdiag.exe
is located. - If running the tool by double-clicking it, (from the Explorer), there may be cases where the
.txt
file is created in another directory. That's why the tool should be run from the command line.
It is perfectly okay to run this tool several times. If the file IAR_diagnostics.txt
already exists, the tool will append the new information to the .txt
file.
Additional log file
There is one more file that needs to be sent to support. It is the file named lms.log
. The .log
file is found in the directory of : ...\Program Files\Common Files\IAR Systems\License
Send these two files to IAR Support
- The
IAR_diagnostics.txt
generated by this tool. - The
lms.log
file generated by installations etc.