Troubleshooting dongles

Technical Note 44489

Architectures:

All

Component:

lms

Updated:

3/30/2021 7:40 AM

Introduction

This Technical Note gives suggestions to solve situations when the computer does not find the dongle.

Discussion

Make sure that the dongle matching the license is connected.

Updating the dongle driver

Sometimes installing the latest version of the dongle driver solves the problem.

If the Device Manager shows your dongle like this, there might be a problem with the driver:

faulty or old driver

 

Drivers tested by us will always be included in newer product releases. So installing the latest release and the latest License Manager along with it will also install the latest dongle drivers on your machine, which should then also work backwards with older releases.

 

If you need to remain on an older release, you can download, unpack and install our currently used and tested driver here.

Note: To install the driver you must have Administrative rights.

Note: The dongle should be unplugged when you update the driver.

Note: You might need to restart the computer.

 

After the driver update, the dongle should be recognized correctly as  SuperPro/UltraPro:

Other methods that can help:

  • Try a different USB port
  • Remove USB hubs and similar between the dongle and computer.

Conclusion

This Tech Note cover the most common dongle problem.

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